Exchange Policy

At UK Trapstar London, we want you to be happy with your purchase. If you receive an item that is eligible for an exchange, please review the following policy.

1. Exchange Eligibility

You may request an exchange if:

  • You received the wrong item or size.
  • Your item arrived damaged or defective.
  • The item is unused, unworn, and in its original condition.
  • The original tags and packaging are still attached and included.

Items that have been worn, washed, altered, damaged, or used may not be eligible for exchange.

2. Exchange Request Period

Exchange requests must be submitted within 14 days of receiving your order.

Requests submitted after this period may not be accepted.

3. How to Request an Exchange

To request an exchange, please contact our support team at:

[email protected]

Please include:

  • Your order number
  • Your name
  • The item you want to exchange
  • The reason for the exchange
  • Photos of the item, if it is damaged or defective

Our team will review your request and provide further instructions.

4. Size Exchanges

If you selected the wrong size, the item must be unused, unworn, unwashed, and in its original condition with tags attached.

Customers may be responsible for return shipping costs for size-related exchanges.

5. Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

After reviewing your request, we may offer a replacement or another appropriate solution.

6. International Exchanges

For international orders, customers may be responsible for return shipping costs, customs charges, taxes, or other applicable fees associated with an exchange.

7. Items Not Eligible for Exchange

We may not accept exchanges for items that:

  • Have been worn or washed
  • Have been altered or damaged after delivery
  • Are missing original tags or packaging
  • Show signs of use
  • Are returned after the 14-day exchange period

8. Exchange Approval

All exchange requests are subject to review and approval by UK Trapstar London.

An exchange is not considered approved until our support team confirms it.

9. Contact Us

For any questions regarding exchanges, please contact us throught our Contact Us Page.