Refund & Return Policy
At UK Trapstar London, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 14 days of receiving your order, provided that the item:
- Is unused and unworn
- Has not been washed or altered
- Is in its original condition
- Has its original tags attached
- Includes the original packaging where applicable
Items that show signs of wear, washing, alteration, or damage caused after delivery may not be eligible for a return.
2. How to Request a Return
To request a return, contact us at:
Please provide:
- Your order number
- Your name
- The item you wish to return
- The reason for the return
- Photos of the item if it is damaged or defective
Our team will review your request and provide return instructions if your request is approved.
3. Return Shipping Costs
Unless the item is incorrect, damaged, or defective, the customer may be responsible for the cost of returning the item.
Original shipping charges may not be refundable.
For international returns, customers may also be responsible for customs duties, taxes, or other applicable return-related charges.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to verify the issue. Once confirmed, we will provide an appropriate solution, which may include a replacement or refund.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed through the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider or bank.
6. Non-Refundable Situations
Refunds may not be available for:
- Items returned after the 14-day return period
- Worn, washed, altered, or used items
- Items damaged after delivery due to customer use
- Items without original tags where applicable
- Items returned without prior approval
7. Sale or Promotional Items
Items purchased during a sale or promotional offer may be subject to additional return or refund conditions. Please check the applicable terms at the time of purchase.
8. Return Inspection
All returned items are inspected before a refund or replacement is approved. Meeting the return requirements does not automatically guarantee a refund.
9. Contact Us
If you have any questions about our Refund & Return Policy, please contact us through our Contact Us Page.
